Returns and Exchanges:
I gladly accept returns or exchanges if there was an error in my listing of an item, provided you notify me within 3 days of receipt of the item and return (if necessary) the item within 7 days of your receipt of the item. Return shipping expense is to be paid buy the buyer. Refund will be issued within 24 hours of my receipt of the return.
I do NOT issue refunds or returns for damage or loss during shipment, as that is the responsibility of the postal service used.
I do not accept returns or exchanges on custom or personalized orders.
Shipping and Handling:
Priority USPS shipping within the continental USA (not including APO/AFO addresses), is complimentary.
APO/AFO addresses are a $1 additional charge. Outside of the continental USA, shipping will be determined by an online calculator.
There are no handling charges.
Everything in my shop will be shipped within 72 hours of completed payment, excluding holidays and Sundays. Most things will be shipped within 24 hours, excluding holidays and Sundays. Custom work will be shipped within 72 hours of customer approval or completed payment, whichever comes LAST. Insurance and Tracking will be including in Priority Shipping in the continental USA. For an item or package priced above $150 USD, a trackable shipping method that provides signature confirmation at delivery is required, and will also be included.
If you have any questions at any time, I am always happy to answer to the best of my ability. Please understand that due to differing computer screens, the colors you see may vary slightly from what you receive.
The regular ear display seen in some of my listings
is called “Van Gogh” and was hand sculpted and painted by me. If you are interested in a similar piece for yourself or your shop, feel free to contact me about information on how to make your own or order a custom piece from me.
All prices and notes about prices are USD. Prices of items non-negotiable, however, prices for custom work will be subject to agreement of both parties. Any Custom work valued over $50 and under $150 will require a down payment 5% PLUS a 10% non-refundable fee to help secure supplies and for the work. If, once the piece is completed, you are unhappy with the finished project, the 5% down payment will be returned. Any piece valued over $150 will have terms discussed and agreed to by both parties before any work begins.